8:00amRegistration opens
9:00amIntroduction from the Chairperson
9:10amWelcome from the Principal Partner
9:15amKEYNOTE: Finding the resilience within

In her book, Any Ordinary Day, Leigh Sales talks intimately with people who’ve faced the unimaginable, from terrorism to natural disaster to simply being in the wrong place at the wrong time. Expecting broken lives, she instead finds strength, hope, even humor. Leigh brilliantly condenses the cutting-edge research on the way the human brain processes fear and grief. This book is about what happens when ordinary people, on ordinary days, are forced to suddenly find the resilience most of us don’t know we have. 

Leigh Sales AM is an Australian journalist and author. She is the host of the Australian television channel ABC’s flagship news and current affairs program 7.30. In 2019, she was awarded an Order of Australia for her services to broadcast journalism. 

Leigh Sales – Journalist, Author, Host

10:00amHow Citibank transformed its global L&D

Providing relevant, personalised learning experiences that support the strategic priorities of one of the world’s biggest global banks with over 200,000 employees can be challenging. Peter Fox, Global Head of Digital Learning and Talent Technology is leading the transformation of Citi’s global learning function from a fragmented, inaccessible system to a consolidated, user-focused learning experience that delivers demonstrable value and ROI. In this global keynote, Peter will reveal key learnings from the transformation journey and discuss the strategies and processes employed to deliver a data-driven evaluation of employee skills, a robust assessment and selection of technology platforms and examples of how to prove the value of investments. 

Peter Fox – Global Head of Digital Learning and Talent Technology, Citi Group 

10:30amMorning refreshments & networking break
11:00amPANEL: Creating strong middle managers and supervisors

Execution of HR programs and business strategies often takes place at the mid-level and supervisory level. While HR teams develop HR programs, it is the line managers, supervisors, and middle managers who can really make things happen. How can we make sure that middle managers are aligned, coached and trained to succeed?  

  • Which HR and L&D programs can best cultivate human and soft skills in managers and supervisors? 
  • How to coach leaders and managers to build their emotional intelligence and empathy 
  • Proven HR strategies that help leaders and managers to become thoughtful, authentic and inclusive  


Belinda Watton – Chief People & Transformation Officer, Energy Queensland

Lisa Onsley – Director, Human Resources, Australia & New Zealand, MSD

Graham Beal – Executive General Manager – People & Safety, Coates Hire

Cedric Brossette – Head of HR , Nespresso Oceania

Martin Cowie – People & Development Director, OMD

11:45amLEGAL UPDATE: Dealing with spiteful and vexatious employee claims

Susie Gleeson-Byrne – Head of Human Resources – Australia, New Zealand and North Asia (Japan, Korea, HK and Taiwan), UBER

11:45amLEGAL UPDATE: Practical guidelines for discipline, termination and personal grievances

All too often, aggrieved employees lodge claims purely to spite their employers and those employers are forced to invest time and resources in conciliating or settling. How can you prevent vexatious claims from going too far? 

  • To what extent can an employee pursue a claim that lacks merit? 
  • When and how should employers settle claims from employees? 
  • What recourse can employers take when defend against vexatious claims? 
  • Courts approach to vexatious claims that don’t have any reasonable prospects of success  

Joydeep Hor – Founder & Managing Principal, People + Culture Strategies

12:30pmPRINCIPAL PARTNER: How technology can enhance the employee experience (EX)

Hear how digital HR service delivery is helping to create seamless employee experiences

  • How has the focus on EX changed how HR operates?
  • What do business leaders, HR leaders and employees expect tech to deliver?
  • Ensuring expectations of all stakeholders are met with “consumer-centric” HR practices
  • Tips to get started on your digital EX journey

James Della-Porta – Regional Sales Director, ELMO Cloud HR & Payroll

1:00pmNetworking lunch
2:15pmPANEL DISCUSSION: Leading a flexible and remote workforce 

As workplaces become more agile, HR professionals will become the essential bond that keeps the team cohesive and provides employees with a sense of belonging. How do you foster collaboration, teamwork, agility and cohesion in an increasingly remote work environment? 

  • Managing remote, virtual and outsourced employees from an HR perspective 
  • Successful HR programs that support gig economy workers and contractors  
  • Communication strategies to create a cohesive culture in a remote and virtual world  
  • HR programs that combine targets and metrics with flexible work arrangements  
  • Next level: what type of workplace flexibility will employers offer in the next five years?  


Susie Gleeson-Byrne – Head of Human Resources – Uber Australia and New Zealand, HR Uber Eats – APAC

Leanne McDonnell – Human Resources Director, Endemol Shine Australia

Sue Jennings – HR Director, AbbVie ANZ

Rowena Fraser – Organisational Development Manager, Hollard Insurance Company

Holly Barnes – Head of People & Culture, Moodle

3:00pmAfternoon refreshments & networking break
3:45pmPANEL: Surviving and thriving in the future – shaping culture and leadership

HR teams in the future will need to shape corporate cultures and business practices to create the best workforce to meet future needs. What cultural and behavioral attributes should we be focusing on? 

  • Building a culture to position your organisation for evolution and transformation   
  • Practical tips for and strategies for selecting, developing and managing employees that will help your company succeed in the future 
  • Developing capability for the future – but what does the future hold? 
  • What do HR teams and employees need to do to survive and thrive in the Fourth Industrial Revolution? 


Trudie HarrimanChief People Officer, Craveable Brands  (Oporto – Red Rooster – Chicken Treat)

Viona Young – Chief People Officer, Eftpos Australia

Jodette ClearyChief People & Innovation Officer, Hi Pages Group

Dan Cook – Head of People & Culture, DEXUS Property Group

Tanja Van Heerden – Executive General Manager, People & Culture, The NRMA 

4:30pmNetworking event 
8:30amRegistration opens
9:00amOpening remarks from the Chairperson
9:15am2020 and Beyond: HR leadership in the future

We live in an increasingly dynamic and fluid world. As workplaces transform, employees are demanding more flexibility and technology is promising to liberate HR departments from transactional tasks. What will HR roles look like in the future? 

  • Preparing your workforce for future challenges and opportunities  
  • What does the future hold for progressive and flexible work options and benefits? 
  • How can we guide and support teams for a future that is uncertain?  

Tammy Ryder – General Manager, People and Culture – Central, Coles 

10:00amHR spotlight:  Telling stories through data

HR leaders increasingly need to think ‘big picture’ and analyse HR data to drive decision making. In the future, how will HR teams use data to tell stories? 

  • Making connections across data and information to inform successful decision making 
  • Using data and analytics to influence stakeholders at all levels 
  • How to shape data into a narrative to help reveal findings, trends or underlying patterns 
  • Using visualisations to explain how and why HR data changes over time 
  • How can we use data to think differently about the employee experience? 

Susan Pettifer – Director, People, Performance and Technology, City of Sydney  

10:45amMorning refreshments & networking break
11:15amDigital Transformation: What leaders need to know and consider as they evolve their HR strategy 

Digital transformation is an ongoing force in business today. But what is it exactly and how can leaders navigate it? Explore the implications for people, processes, and technology; the risks of ignoring the digital transformation trend; and the rewards one can garner from riding this wave.

  • Understand the essentials of digital transformation and impact on people processes  
  • Explore the technology and disruptors of Industry 4.0. 
  • Identify where your company is along the continuum of digital transformation 
  • Discover what you need to do to bring your organization up to speed 
  • Delivering the rewards of a digital transformation  
11:45amPANEL: Leveraging HR technology to focus on people and culture

Technology will change everything. As tech solutions streamline the more transactional and administrative areas of HR, our roles will become more about guiding and coaching line managers through change and the complexity of human relationships. But first we need to successfully implement HR tech in our organisations.  

  • Practical lessons learned during a variety of different HR tech rollouts 
  • Examples of successful AI and automation programs that have automated routine HR tasks 
  • Which transactions can we automate with self-service and what should we retain in human hands? 
  • Making the transition to focusing on helping people to deliver their best work every day 


Lynette Davis – HR Director, Head of Knowledge & Insights, Coca-Cola South Pacific  

Vernon GriffithGlobal Head of HR Service Design & Delivery, QBE Insurance Group Limited 

Nikki Symonds – Group Manager Corporate & Enterprise IT, Origin 

12:30pmSupporting career development within an agile work structure 

The world is moving quickly. Progressive organisations are responding by transforming hierarchical structures into agile teams. Now more than ever, being quick, agile and responsive is everything. But how do we offer career development and certainty in this new dynamic and flat structure? 

  • Agile strategies, structures, people, processes and technology 
  • Shifting away from hierarchical, command and control leadership structure  
  • What does a non-hierarchical approach to career development look like? 
  • Enabling talent to move around to gain experience on different projects continue learning  
  • What career progression can we provide in a lean, low hierarchy environment? 

Kim Lee – Chief People & Performance Officer, The Star Entertainment Group  

1:00pmNetworking lunch
2:15pmKEYNOTE INTERVIEW: Employee Engagement and Collaborative Performance Management 

The connection and commitment employees exhibit toward an organization can lead to higher levels of productive work behaviorsBy creating a work environment that enables people to perform to the best of their abilities, companies can reap the benefits of collaborative performance management. In this interview, hear how managers and employees can work together to achieve and realise a shared goalHigh employee engagement strengthens relationships, builds accountability and delivers business results. 

Christian CampanellaHuman Resources Director, Pernod-Ricard Winemakers  

Interviewed by:

Conference chairperson

2:45pmPANEL: Creating a personalised employee experience 

The concept of employee experience is moving to the next level. HR professionals now increasingly need to personalise our approach to create individual experiences for our employees.   

  • HR programs that foster personal strengths, passions and purpose 
  • HR technology solutions that help HR teams to apply personalisation in a scalable way  
  • How four different employers have taken holistic approaches that acknowledge that their employees are ‘whole people’
  • Practical examples of highly connected and personalised people management strategies 


Anish Singh – HR Director, Australia & New Zealand , Unilever

Linda Carroll – Head of People & Culture, Affinity Education Group

Vesna Garnett – People Director, Bupa Australia

Natalie Britt – Head of People, Broadcast Australia

Gayle Fearnet Smith – Head of Organisational Development, Australia, Sodexo


Expo passport prize draw: $10,000 Cash voucher giveaway held on the Expo Stage

Click here for the terms and conditions. Licence number: LTPS/18/30793

4:00pmConference concludes