Melissa Armstrong is the Head of Harcourts Academy and has over 15 years' experience in Leadership, Human Resource Management and Learning and Development. She initially held senior finance roles before moving into the learning and development sphere where she gained global experience in enriching people, enhancing their performance and converting their potential. In 2015, she founded GoldMind, a Flight Centre Travel Group consulting brand, that specialised in helping organisations enrich capability and develop employee engagement. At Harcourts, she is responsible for driving the Academy’s strategic direction, the development and provision of training programs, and growing the brand across its ten regions. Melissa is a qualified CPA and holds a Bachelor of Business and a Diploma of Neuroleadership.